DeliFarm's Return & Exchange Policy

1. Right of Withdrawal

In compliance with Law 2251/1994 on distance transactions, the customer has the right to withdraw within fourteen (14) calendar days from the date of receipt of the product, without providing any reasons.

The withdrawal is considered fulfilled if the customer sends the product back within the 14-day period.

Conditions for Withdrawal:

• The returned product must be in its original packaging, intact, and include all accompanying items (labels, accessories, original documents).
• The product must not have been violated or altered in a way that indicates use.
• The customer bears the cost of return shipping, unless otherwise agreed.

2. Products That Cannot Be Returned

For reasons of hygiene and food safety, the right of withdrawal does not apply in the following cases:

• When the packaging has been opened or violated (e.g., jar of honey or jam, bottle of olive oil, package of dried fruits or herbs).
• When the product has been partially consumed.
• When it involves products with a limited shelf life or products that may spoil quickly.
• When the products are made to order or have personalized features (e.g., custom gift packaging).

👉 The right of withdrawal applies only to products in intact, sealed packaging and with all their labels/markings.

3. Return Procedure

1. The customer must contact DeliFarm support within the withdrawal period and declare their intent to return.
2. They will receive instructions and the shipping address for the return.
3. The customer sends the product to the seller's/shipping partners' address within twenty (20) days from the withdrawal declaration.
4. After receiving the product and checking its condition, the purchase amount is refunded to the customer's account within fifteen (15) working days.

4. Defective / Incorrect Products

If you receive a defective or incorrect product (different quantity, product, or packaging), you must notify DeliFarm within ten (10) days of delivery.

In this case:

• The seller is obligated to replace the product or refund the purchase amount.
• The cost of return is borne by the seller, unless otherwise agreed.

5. Documents & Receipt

Returns are processed only if the proof of purchase (receipt/invoice) is provided.

7. Communication & Support

For any questions regarding returns, you can contact us at support@delifarm.gr. We will prioritize your request.